UGIFT VOUCHER

• Once your voucher is redeemed, you can use it to shop across any of the listed brands on the Ugift platform.
• To purchase other brand gift cards using your Ugift balance, download the Ugift app.
• Dial 161600# on all networks.
• Select "Redeem Voucher" and enter your voucher code to validate it.
• Specify the amount you wish to redeem.
• You will receive an OTP to confirm the redemption. (No OTP is required if the user dials from the voucher-linked number.)
• The branch supervisor will receive a redemption notification via SMS/WhatsApp.
• Provide the Transaction ID (TID) to the attendant for verification, POS entry, and receipt printout.
• If the POS is not responding, dial 161600*TID#, or visit portal.ugiftvoucher.com to complete verification.

Need Help?

• Call or WhatsApp +233 20 814 0351

Validity:

 24 Months

• UGift Voucher: A prepaid instrument (electronic or physical) that can be redeemed for goods and services, at participating outlets. 
• Holder: The person in possession of the voucher. 
• Issuer: The company that issues UGift vouchers. 
• Merchant/Partner: Approved outlets that accept UGift vouchers. 

• Use or redemption of a UGift voucher constitutes acceptance of these Terms & Conditions. 

• UGift vouchers can be purchased or received by individuals or businesses. 
• Users may be required to comply with applicable Ghanaian laws, including identification requirements where necessary (e.g., for cash redemption). 

• Electronic Vouchers (e-vouchers): Delivered digitally via SMS, email, or app. 
• Physical Vouchers: Printed vouchers/cards. 
• Issuer reserves the right to determine formats and features. 

• Each voucher is valid for a specified period indicated at issuance (1-2years) unless configured otherwise. 
• Expired vouchers cannot be redeemed or refunded unless otherwise stated. 
• The issuer may (at its discretion) allow extensions subject to fees. 

• Vouchers can be redeemed at participating merchants nationwide. 
• Redemption may include:  
• Goods  
• services 
• Partial redemption may be allowed; remaining balance stays valid until expiry. 
• Merchants reserve the right to verify voucher authenticity before acceptance. 

• Vouchers are non-transferable for cash resale unless authorized. 
• Cannot be used for illegal or prohibited transactions. 
• May not be combined with other promotions unless explicitly stated. 

• UGift vouchers are treated like cash:  
• Lost or stolen vouchers will not be replaced 
• Customers are encouraged to safeguard vouchers  

• The issuer reserves the right to:  
• Suspend or cancel vouchers suspected of fraud or misuse. 
• Report suspicious activities to authorities. 
• Users must not duplicate, alter, or tamper with vouchers. 

• Vouchers are generally non-refundable. 
• Exceptions may be considered at issuer’s discretion or required by law. 
• Corporate clients may have separate contractual refund terms. 

• Participating outlets may change without notice. 
• Issuer is not responsible for:  
• Quality of goods/services provided by merchants 
• Merchant refusal due to technical or operational issues (though remedies may be offered) 

• Issuer is not liable for:  
• Losses due to misuse, theft, or unauthorized redemption 
• Merchant service issues 
• Liability is limited to the value of the voucher unless otherwise required by law. 

• Personal data collected will be used in accordance with Ghana’s Data Protection Act (Act 843). 
• Customer information may be used for:  
• Verification 
• Transaction processing 
• Fraud prevention 
• Data will not be shared without consent, except as required by law. 

• The issuer reserves the right to modify these terms at any time. 
• Updated terms will be published on official channels (website/app). 

• To know list of merchants where Ugift voucher can be redeemed, please refer to - https://ugiftvoucher.com/portal/partners
• Ugift gift cards are applicable only to Ghanaian phone numbers.