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8 articlesGetting startedWhat KryptoMate is, where it works, buying with or without an account, and how to reach support.17 articlesAccount & securitySign up, sign in, passwords, two-factor authentication, passkeys and keeping your account safe.14 articlesOrders & deliveryPlacing an order, order statuses, where your codes are, emails and claim links.15 articlesPaymentsPayment methods, the payment window, and what to do when a payment goes wrong.7 articlesRefunds & cancellationsWhat can be refunded, how to ask, how refunds are paid and how to cancel.12 articlesWallet, points & couponsYour Mate Wallet, vouchers and Mate Balance Cards, points and coupon codes.20 articlesGift cardsChoosing the right card, redeeming by brand, region rules and codes that do not work.14 articlesGames & game top-upsGame keys, platforms and regions, activation, pre-orders and top-ups by player ID.14 articleseSIMCompatibility, installing and using your eSIM, top-ups and troubleshooting.8 articlesMobile top-up & billsSending phone credit, paying bills, and what to do if a top-up does not arrive.11 articlesFlights & hotelsBooking flights and hotels, tickets and confirmations, changes and cancellations.7 articlesShop & wholesalePhysical products from the Shop and buying gift cards in bulk.
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