Check the new times against your plans, then contact support with your booking reference to ask what the airline offers: another flight or a refund.
Check the new times against your plans, then contact support with your booking reference. The airline decides schedule changes and cancellations, and its policies and aviation regulations govern what you can get. KryptoMate is the booking intermediary, not the airline, and we ask the airline for you.
01How you find out
- The booking form says your e-ticket and any schedule changes are sent to the Contact details email. Watch that inbox before you travel.
- You can check the flight with the airline, using the Booking reference on your order page.
02What to do
- 1Compare the new times with your plans, including any connection.
- 2If the new times work for you, check the booking with the airline using your booking reference, or ask support whether you need to do anything.
- 3If they do not work, or the flight is cancelled, contact support. Say whether you want another flight or want to know your refund options.
- 4Support asks the airline what it offers for your ticket and tells you before anything is changed.
Tip: This is general airline practice. If the change happens at the airport on the day you travel, the airline's desk is usually the quickest place to be rebooked. Tell us afterwards what was arranged.
03What the policy says
- Flights cancelled by the airline are refundable where the airline provides a refund.
- Schedule changes that do not qualify for a refund under the airline's policies are not refundable.
- Airline refund processing times vary and may take 4 to 12 weeks depending on the carrier. KryptoMate processes the refund to you within 5 business days of receiving it from the airline.
04When to contact support
Contact us as soon as you know the new times do not work, or the flight is cancelled. On the order page, Manage this order opens Contact support. You can also use the support widget on the site, or email [email protected]. Include:
- your order number (format KM/ORDER-XXXXXXXX)
- the email used for the order
- the booking reference
- the airline's message about the change, if you have it
- what you would like: another flight, or your refund options
Never send your password, verification codes, wallet seed phrase or private keys. We will never ask for them.