Preparing means the gift card is still being made. The order page checks again by itself, and Check code asks for the result now. You do not need to pay again.
"Preparing your gift card" means the card is still being made. Nothing is lost and you do not need to pay again. The order page checks again by itself and shows your gift card link when it is ready.
01What each message means
02What to do
- 1Keep the order page open, or come back to it later through the private order link in your order email. The page checks again by itself.
- 2To ask for the result now, select Check code. If the page says "Still being prepared. Check again in a minute.", wait a minute before you select it again.
- 3If you see "Too many requests. Please try again later.", wait about 15 minutes, then select Check code once.
- 4Do not place a second order for the same card while the first one is being prepared, unless you want two cards.
03How long it can take
Delivery is usually instant, but it might take 0–24 hours in rare cases. A card whose product page says Delayed delivery (2–7 days) takes 2 to 7 business days.
04When to contact support
Contact us when the page still says "Preparing your gift card" after 24 hours, or after 7 business days for a card marked Delayed delivery (2–7 days). You can also write to us earlier. Under our Refund Policy, an order that is not delivered within the expected timeframe, and that support cannot resolve, may be considered for a refund.
Use the support widget on the site, or email [email protected]. Include:
- your order number (format KM/ORDER-XXXXXXXX)
- the email used for the order
- the card name and value
- a screenshot of the order page
Never send your password, verification codes, wallet seed phrase or private keys. We will never ask for them.