KryptoMate facts
KryptoMate (kryptomate.com) is an online store where you pay with cryptocurrency for gift cards, game keys, game top-ups, mobile top-ups, eSIM data plans, flights, hotels, a VPN and physical products. It is run by Cryptomate Limited, a company registered in Hong Kong, and has been selling since 2019.
Last updated: 20 October 2026.
Company
| Fact | Detail |
|---|---|
| Name | KryptoMate |
| Legal entity | Cryptomate Limited (CRYPTOMATE LIMITED) |
| Registered in | Hong Kong |
| Business Registration No. | 73194963 |
| Head office | Hong Kong |
| Address | Kwai Chung, New Territories, Hong Kong |
| Founded | 2019 |
| Websites | kryptomate.com (desktop), m.kryptomate.com (the same pages for phones) |
| Native apps | None. KryptoMate runs in the browser and as a mini-app inside some exchange and wallet apps. |
| Customers | 700K+ users |
| Not to be confused with | Kriptomat (a crypto exchange in Estonia) or CryptoMate (a payments API company in Latin America) |
What you can buy
| Product | What is sold | Count (catalogue, Oct 2026) | How it is delivered |
|---|---|---|---|
| Gift cards | Retail, gaming, streaming, food, travel and app-store cards | 5,000+ brands; 14,540 gift-card product pages | Code, PIN or claim link by email and on the order page |
| Game keys | PC and console games, DLC and in-game currency codes for Steam, Xbox, PlayStation, Nintendo, EA app, Epic Games, GOG, Battle.net, Rockstar and others | 149,440 game product pages | Key by email and on the order page |
| Game top-ups | In-game currency sent straight to a player ID (for example Mobile Legends, PUBG Mobile, Call of Duty: Mobile) | 102 games and apps | Credited to the player ID you enter |
| Mobile top-ups | Prepaid airtime and data | 900+ operators in 160+ countries (164 country pages) | Sent to the phone number you enter |
| eSIM data plans | Local, regional and global travel eSIMs | 200+ countries and regions (719 eSIM pages) | QR code by email and on the order page |
| Flights | Flight search and booking | 600+ airlines | E-ticket and booking reference by email |
| Hotels | Hotel booking | 200+ countries | Booking confirmation by email |
| Shop | Physical products shipped to your address | Part of the 1.6M+ products in the catalogue | Parcel with tracking; times and prices shown per product and country |
| VPN | YallaVPN Premium for 1 month, 6 months or 1 year | – | Code by email, redeemed in the YallaVPN app |
| Wholesale | Bulk gift-card orders for businesses | – | By agreement |
| Total | All of the above | 1.6M+ products | – |
Paying
| Fact | Detail |
|---|---|
| Coins | 200+ coins, including BTC (also over Lightning), ETH, USDT, USDC, BNB, SOL, TRX, TON, XRP, LTC, DOGE, ADA and POL (Polygon) |
| USDT networks | Several, such as Tron (TRC-20), BNB Smart Chain (BEP-20), Solana, Polygon and TON. The networks offered are listed at checkout. |
| On-Chain | Send crypto from any wallet or exchange to the address shown at checkout. |
| Exchange pay | Binance Pay, Bybit Pay, KuCoin Pay, Gate Pay, Bitget, OKX Pay and Crypto.com. You confirm the payment in the exchange app. |
| Mate Connect | Pay straight from your own wallet (USDT or USDC on supported EVM networks). Mate Connect carries a 1% fee, shown before you pay. |
| Other wallets | MetaMask, Trust Wallet, OKX Wallet, Bitget Wallet, Binance Wallet, imToken, TokenPocket, Rainbow, Phantom, Coinbase Wallet; TON Connect and Tonkeeper for TON; Ledger over USB |
| Card | Visa, Mastercard, Apple Pay and Google Pay, for eSIMs, flights, hotels and shop products only. Not for gift cards, games or top-ups. |
| Not accepted | PayPal and bank transfer |
| Mate Wallet | An account balance you can add funds to and pay from. Adding funds with crypto has a processing fee, shown before you send. |
| Currency of prices | US dollars. The exact coin amount is calculated when the payment is created. |
| Payment window | 30 minutes (15 minutes with TON Connect and Tonkeeper) |
Fees
| Fact | Detail |
|---|---|
| How fees work | Some payment methods add a payment fee and others add none. The fee for the method you choose is shown as "Payment fee" in the order summary before you pay. |
| Mate Connect | 1% |
| No payment fee | On-Chain (including 200+ coins), Gate Pay, Crypto.com, TON Connect, Tonkeeper, card, Mate Wallet balance |
| Payment fee on some methods | Binance Pay 1%, KuCoin Pay 1%, Bybit Pay 0.5%, Bitget and OKX Pay 1%, Web3 wallets 1%, Ledger 1% (as listed on the site's payment pages on 20 Oct 2026; the checkout shows the figure that applies to your order) |
| Network fees | Charged by the blockchain or your exchange, not by KryptoMate. Add them on top so the exact amount arrives. |
| Shop delivery | Charged once per parcel, shown before you pay. Customs, import duties and local taxes are not included and are paid by the recipient. |
Delivery
| Fact | Detail |
|---|---|
| Digital items | Most orders arrive within minutes; some can take up to 24 hours. |
| Where | By email and on the order page. Guests open the order with the private link in the order email. |
| Exceptions | Products marked "Delayed delivery (2–7 days)" take 2–7 business days; pre-orders are sent on release. The product page says so before you pay. |
| Game top-ups and mobile top-ups | Sent to the player ID or phone number after the payment is confirmed. |
| eSIM | The plan starts "On first use" or "On installation", as the plan states. |
| Flights and hotels | Confirmation by email; changes follow the fare or hotel rules shown before you pay. |
| Shop | Delivery time and price per product and destination country, shown on the product page and at checkout. Tracking number on the order page once shipped. |
| When to contact support | If 24 hours have passed since the payment was confirmed, or the time stated on the product page has passed. |
Refunds
| Fact | Detail |
|---|---|
| General rule | Digital sales are final once delivered or activated, but requests are handled case by case under the Refund Policy (kryptomate.com/refund). |
| Refunded or replaced | Items not delivered; codes or keys that are invalid, expired or already redeemed (not by you); wrong item or value sent by us; duplicate charges. |
| Not refunded | Codes or keys you have redeemed, activated or revealed; gift cards or region-locked games bought for the wrong region by a selection mistake; activated eSIMs or eSIMs bought for a device without eSIM; top-ups sent to a wrong number you entered. |
| Report within | 48 hours of delivery for digital products; 7 days of delivery for a damaged or wrong shop item (with photos). |
| Review time | Usually 0–24 hours once we have the details. Supplier checks, airline and hotel refunds can take longer. |
| Refund method | To the original payment method (crypto to the wallet or exchange it came from, card to the card), or instantly to your Mate Wallet if you have an account. Crypto refunds are calculated on the US dollar value at purchase; the network fee for sending the refund may be deducted. |
| Flights and hotels | Follow the airline's fare rules or the hotel's cancellation policy. Airline refunds can take 4–12 weeks to reach us; we pass them on within 5 business days. |
| Shop | Cancellable only before shipping. No returns for a change of mind or a wrong option chosen. |
Account and identity checks
| Fact | Detail |
|---|---|
| Account needed? | No. Guest checkout needs a full name and an email address. |
| What an account adds | Mate Wallet, points, wishlist, order history, eSIM top-ups |
| Age | 18 or over, or the age of majority where you live if higher |
| Identity checks (KYC) | Not required for every order. Under the AML & KYC Policy, KryptoMate may ask for verification before or after a purchase based on risk, order value or volume, product, payment method, unusual activity or a legal duty, and can hold, refuse or refund an order until it is done. |
| KYC tiers | Tier 1: name, date of birth, country, email and phone. Tier 2: photo ID, proof of address and a selfie check. Tier 3 (high value, wholesale): source of funds. Automated checks usually take minutes; manual review 24–48 hours. |
| Screening | Customers and payments are screened against UN, OFAC, EU and UK sanctions lists; crypto payments are checked with blockchain analytics. |
Where it works
| Fact | Detail |
|---|---|
| Countries | Customers in 150+ countries. Each product is made for a country or region, shown on its page. |
| Gift cards | 150+ countries, region-specific |
| eSIMs | 200+ countries and regions |
| Mobile top-ups | 160+ countries |
| Restrictions | Access to some products can be restricted by location; you must check that using the service is legal where you live. |
Languages
| Fact | Detail |
|---|---|
| Site languages | 14: English, Spanish, French, Chinese, Russian, German, Portuguese, Turkish, Japanese, Korean, Italian, Vietnamese, Polish, Ukrainian |
| Guides | English |
Support
| Fact | Detail |
|---|---|
| Live chat | On the site, 24/7 |
| [email protected] | |
| What to send | Order number, the email used for the order, and a screenshot of the problem. We never ask for passwords, verification codes, seed phrases or private keys. |
| Help centre | kryptomate.com/help (160+ articles) |
Partners and where else to find KryptoMate
| Fact | Detail |
|---|---|
| Exchange and wallet mini-apps | KryptoMate runs as a mini-app inside Binance, Gate, Bybit, KuCoin, Bitget Wallet, OKX and Trust Wallet. Inside a mini-app you pay with that app's own method. |
| Payment partners | Binance Pay, Bybit Pay, KuCoin Pay, Gate Pay, Bitget, OKX Pay, Crypto.com |
| Sign-in partners | ChainSIM: sign in with a ChainSIM NFT number instead of a phone number, email or password (app.chainsim.io) |
| Reviews | Trustpilot: trustpilot.com/review/kryptomate.com |
| Social | X: x.com/kryptomate9 · Telegram: t.me/kryptomate |
Policies
- Refund Policy: kryptomate.com/refund
- Terms of Service: kryptomate.com/terms
- Privacy Policy: kryptomate.com/privacy
- AML & KYC Policy: kryptomate.com/aml
- Points & Rewards Terms: kryptomate.com/terms/points-rewards
More questions? Read the FAQ or visit the help centre.