Why is my coupon code not working?

When a code is refused, the checkout shows a message. Find yours below.

01Messages and what they mean

• "Invalid coupon code." or "This code isn’t valid." The code does not exist as typed. Check for a typing mistake or a missing character, and paste it without spaces.
• "This coupon has expired" or "This coupon is no longer active." The offer has ended.
• "This promotion has not started yet." The offer begins later. Try again on its start date.
• "This code has already been used." A single-use code works once. It stays used even if the order it was used on was refunded.
• "You have already used this promotion the maximum number of times" or "You have reached the daily limit for this promotion." You reached the limit for your account.
• "This promotion has reached its maximum number of uses" or "This promotion's budget has been exhausted." The offer was limited in number and is finished.
• "This coupon cannot be applied to your order" or "No discount applicable for this order." Your cart does not meet the code's conditions. Check the offer's terms for a minimum order amount or for the products it covers.
• "This promotion is not available in your region" or "…on this platform." The offer is limited to certain countries, or to the website or a particular app.
• "You are not eligible for this promotion." The offer is limited to certain customers, for example a first order.
• "We couldn’t check this code. Please try again." The check did not go through. Select Apply again.

02Other things to check

You are not signed in.

The coupon field is shown only when you are signed in.

The payment method.

Some codes work only with certain payment methods. After the code is applied, methods that do not qualify show "Not eligible with the applied coupon". Choose a method that qualifies.

The discount is not shown as a lower price.

Some codes give cashback instead. The summary then says that the code gives cashback, not a discount on this order.

03When to contact support

Contact support if you have checked the points above and believe the code should work. Use the support widget on the site or email [email protected], and include:

• The coupon code and where you got it.
• A screenshot of the message at checkout.
• The items in your cart and the payment method you chose.

Never send your password, verification codes, wallet seed phrase or private keys. We will never ask for them.

04Related articles

• How do I use a coupon code?
• Which payment methods can I use?
• How do I contact support?