An order or account can need an identity check under our AML & KYC Policy. You complete it through a secure verification link. Never send ID documents by email or chat.
You can buy on KryptoMate with guest checkout, and identity verification is not required for every order. Sometimes we do need to confirm who you are, before or after a transaction. This comes from our AML & KYC Policy, which exists to prevent fraud and money laundering.
01When this can happen
The policy describes a risk-based approach. We may ask you to verify your identity based on:
- risk, or unusual activity
- the value or volume of your transactions
- the type of product
- the payment method
- a legal obligation
Being asked does not mean you did something wrong.
02What we may ask for
Under the policy, standard verification uses:
- A government-issued photo ID: a passport, national ID card or driver's license.
- A proof of address dated within the last 3 months, such as a utility bill or bank statement.
- A selfie that shows it is really you.
For some cases the policy also allows us to ask where the funds came from.
03How it works
- 1Our support team contacts you in your support conversation or by email from [email protected] and gives you a secure verification link.
- 2You open the link and follow the steps on screen. The check runs inside our verification partner's secure flow, and that is where you provide your documents.
- 3The result comes back to us. The policy says standard verification is typically completed within minutes when it can be approved automatically, or within 24 to 48 hours when a manual review is required.
04Keep yourself safe
- Important: do not send identity documents by email or in chat. We do not collect them that way, and we will not ask you to. Documents are provided only inside the secure verification flow.
- The verification link comes only from your KryptoMate support conversation or from [email protected]. If you are unsure a request is real, open the support chat on kryptomate.com and ask before you open any link.
- Never send your password, verification codes, wallet seed phrase or private keys. We will never ask for them.
- The Privacy Policy says verification records are kept for at least five years, as the law requires.
05A different message on your order page
"Your code is ready. Verify your identity to reveal the code" on an order page is not a document check. It belongs to the Claim your code button on that page.
06If you do not want to verify
Tell support in your conversation. Under the policy we may hold, refuse or refund an order until verification is completed. Any refund follows the Refund Policy.