Most gift cards are made for one country. The brand rejects a card when your account with the brand is set to another country.
Most gift cards are made for one country and its currency. The brand, not KryptoMate, decides where a card is accepted. It rejects a card when your account with the brand is set to another country. Some brands also check where you are when you redeem.
01How to tell where a card works
- On the card's product page, read the line Redeemable in followed by a country, or Redeemable worldwide.
- The card's name often carries the country too, for example a name ending in "USA".
- The Terms and How to redeem tabs hold the brand's own wording about where the card is valid. Read them even when the page says Redeemable worldwide.
02Typical messages from the brand
- The code can only be used in another country.
- The code is not valid in your region, or the currency does not match.
- The brand needs more information before it accepts the card.
These messages come from the brand's system. They usually mean the card is valid, but not for the account or place it is being redeemed from.
03What you can do
- 1Compare the card's country with the country of your account on the brand's site.
- 2If you have an account in the card's country, redeem the card there.
- 3If the card is for someone else, check that their account country matches.
- 4If the brand asks for more information, follow the brand's request.
- 5If the countries match and the brand still refuses the card, contact us.
Important: We cannot change a card's country or convert it to another currency. Under our Refund Policy, a card bought for the wrong region by your own selection is not refundable. If the delivered card is for a different region than its product page stated, that is a discrepancy and a refund may be considered. See I bought the wrong product or region. Can I get a refund?.
04When to contact support
Contact us when the card's country matches your account and the brand still refuses it, or when the delivered card differs from its product page. Use the support widget on the site, or email [email protected]. Include:
- your order number (format KM/ORDER-XXXXXXXX)
- the email used for the order
- the card name and country
- a screenshot of the brand's message
- a screenshot of your account country or region with the brand
Do not type the full code into the chat.
Never send your password, verification codes, wallet seed phrase or private keys. We will never ask for them.