It means no operator for that country, or for that type of top-up, is offered at the moment. Try the other top-up types, or tell support what you need.
The message means KryptoMate has no operator or provider for that country, or for that type of top-up, at the moment. It is about what is on offer. It is not about your account or your payment.
01What the messages mean
- "Top-ups are not available in" a country "yet": nothing is offered for that country. The page lists the countries that can be topped up today.
- "Mobile top-ups are not available in" a country "yet": no mobile operator is offered there, but other types are. The message names what is available there now.
- "None in" a country "yet. Try another country.": the top-up type you selected has no operator or provider in that country.
- "Not detected. Choose one.": the country is offered, but the site could not detect the number's operator. Pick it from the list.
02What you can do
- 1Check Country. It must be the country of the phone number or account, not the country you are in.
- 2Try the other tabs under Top-up type: Mobile, Internet, Utilities, Vouchers, Television and Transportation.
- 3If the country is offered but your operator is not in the list, do not choose a different operator unless you are sure the number is served by it. Under our Terms of Service you are responsible for selecting the right operator.
- 4Look under Gift cards for the country. Some services are sold there as codes.
03Asking for an operator
There is no request form. Tell support which operator and country you need. We note the request, but we cannot promise that an operator will be added, or when.
Note: KryptoMate lists 900+ operators in 160+ countries. The list changes over time.
04When to contact support
Contact us if you want to ask for an operator, or if the page shows an error instead of a list and Try again does not help. Use the support widget on the site, or email [email protected], and send:
- the country and the operator or provider you need
- the top-up type you selected
- a screenshot of the message you see
- your order number and the email used for the order, if you already paid for something
Never send your password, verification codes, wallet seed phrase or private keys. We will never ask for them.