An account product gives you the login details of a new account that holds the content. Sign in with them, and do not add a payment method or change its region.
Some products are accounts, not keys. A new account is created for you with the purchased content on it, and you receive its login details. The product page says so before you buy, with the notice This is an account, not a product key.
01Before you buy
Read the notice and the Activation details tab. The content is on a separate, new account. It is not added to the account or library you already have.
02Steps
- 1Open your order page: the link in your order email, or Orders in your account.
- 2Find the login details on the item, where a key would be. Use Copy so nothing is mistyped.
- 3Select Show details to read the product's own instructions, when it has them.
- 4On the platform named under Platform, sign in with the login details you received.
- 5Check that the content is what you bought: the right game and edition, or the right subscription.
- 6For anything else, such as adding the account to a console, follow the product's instructions.
03Things to know
- Do not add a payment method to the account, and do not change its region. The product page states that changing the purchased account in such ways may get the account banned, and that no refund is applicable in such cases.
- Before changing anything else on the account, check the product's instructions under Show details.
- Keep the login details private. Anyone who has them can use the account.
04If that did not work
- You cannot sign in: copy the login details again from the order page, with no extra spaces. If the platform asks for a confirmation code that you do not have, contact support.
- The content is missing or wrong: do not change anything on the account. Take a screenshot of what the account shows and contact support. Our Refund Policy asks you to report a problem with a digital item within 48 hours of delivery.
- The platform rejects the details or says they were already used: see My game key is not working or was already used, which explains what to send.
Contact support through the support widget on the site, or at [email protected], with your order number and a screenshot of the error. Do not type the account's password into the chat unless the agent asks for it inside your ticket.