Open Mobile, choose the country and a type such as Internet, Utilities, Television or Transportation, pick the provider, enter the account number and amount, and pay.
The top-ups and bills page also pays internet, utilities, television and transport providers, for the providers listed in each country. You need the account number as the provider shows it.
01Steps
- 1In the top menu, open Mobile. Select Country and choose the country of the provider.
- 2Under Top-up type, choose Internet, Utilities, Television or Transportation.
- 3Under Provider, choose the provider. If the section says there are none in that country yet, that type is not offered there.
- 4Enter the Account number, as shown on your bill or card. Some providers ask for the mobile number on the account instead.
- 5If more fields appear with the note This provider needs them too, fill them in.
- 6Under Amount, choose a value. Where the provider accepts any amount within a range, you can type one under Other amount.
- 7Check the Top-up summary, including You pay, then select Add to cart and pay at checkout.
02What to expect
- The payment is sent to the provider after your crypto payment confirms. Delivery is usually instant, but it might take 0–24 hours in rare cases.
- Your order page shows the item and its status. Delivered means it was sent to the provider. When the provider shows it on your account is up to the provider.
Important: The page reminds you: "Check the account number carefully. A payment sent to the wrong account cannot be reversed."
03If that did not work
- Your provider is not listed: it is not offered at the moment. See Why is mobile top-up not available in my country?.
- The amount you owe is not offered: only the listed values, or an amount inside the range shown, can be paid.
- Card payment is not offered: card payment is not available for gift cards, games or top-ups. The methods offered for your order are the ones shown at checkout.
- The item shows Delivered but the provider shows nothing, or 24 hours have passed: contact support through the support widget or at [email protected] with your order number, the provider, the account number you entered and a screenshot of the provider's account. Bill payments are not named separately in our Refund Policy, so support reviews the case under the policy. See I paid but have not received my order.
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