Refunds & cancellations

What can be refunded, how to ask, how refunds are paid and how to cancel.

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01733 次浏览Understanding KryptoMate's Refund PolicySales are generally final once a product is delivered. A refund can be considered when an order is not delivered, a code is invalid, or an error occurred on our side.阅读 0263 次浏览Can I cancel my order?An unpaid order closes by itself. A paid order may be eligible for cancellation only before it is delivered, so contact support as soon as possible.阅读 0325 次浏览How do I request a refund?Contact support through the support widget or at [email protected] with your order number, what went wrong and a screenshot, within 48 hours of delivery for digital items.阅读

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04How will I get my refund and how long does it take?An approved refund goes back to your original payment method, or to your Mate Wallet if you have an account. Refunds are usually completed within 0–24 hours once approved.19 次浏览2026年10月5日 05I bought the wrong product or region. Can I get a refund?A gift card bought for the wrong region or amount by your own selection is not refundable and cannot be exchanged. If it is not delivered yet, contact support at once.16 次浏览2026年10月5日 06What if I disagree with a refund decision?Contact support at [email protected] and ask for a formal review, with your ticket number and your reasons. A senior team member reviews the case independently.16 次浏览2026年10月5日 07I was told my order was refunded but I have not received itCheck where the refund was sent: your original payment method or, with an account, your Mate Wallet. Then contact support with your order number if it is missing.5 次浏览2026年10月5日

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