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Account & security

Sign up, sign in, passwords, two-factor authentication, passkeys and keeping your account safe.

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0122 AufrufeCan I change the email on my account?You cannot change an account email yourself in Settings. Contact support from your current email and we will help you.Lesen0217 AufrufeHow do I update my profile and addresses?Open Settings in your account. Profile holds your name, photo, phone and country; Addresses holds the shipping addresses used for shop orders.Lesen0314 AufrufeHow do I reset my password?On the log in screen select Forgot password?, enter your email, type the 6-digit code we send you, and choose a new password.Lesen
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04How do I save items to my wishlist?Sign in and select the heart on a gift card, game or eSIM. Saved items are listed under Wishlist in your account.13 Aufrufe5. Okt. 202605How do I sign out of all devices?Go to Settings, then Security, and select Sign out all under Sign out everywhere. Every browser and phone is signed out, including the one you are using.12 Aufrufe5. Okt. 202606I cannot log in to my accountMost sign-in problems are a wrong password, an unverified email, too many attempts, or an account that was created with Google, Apple or an exchange.11 Aufrufe5. Okt. 202607How do I add an email to my account?If you signed in with an exchange or a wallet, open Settings, then Profile, type your email under Add your email, and confirm the 6-digit code we send you.11 Aufrufe5. Okt. 202608How do I turn on two-factor authentication (2FA)?Go to Settings, then Security, select Turn on next to Two-factor authentication, scan the QR code with an authenticator app and enter the 6-digit code.11 Aufrufe5. Okt. 202609How do I stay safe from scams?Treat every code like cash, pay only on the payment screen of your own order, and never share passwords, verification codes or seed phrases with anyone.11 Aufrufe5. Okt. 202610I did not get my verification codeCheck your spam folder and the spelling of your email, then select Resend code when it becomes available. Each code works for a few minutes only.9 Aufrufe5. Okt. 202611How do I log in?Select Sign in, enter your email, then your password. You can also continue with Google, Apple, Binance, Facebook or a TON wallet, or use a passkey.8 Aufrufe5. Okt. 202612How do I change my password?Go to Settings, then Security, select Change next to Password, enter your current password and choose a new one.7 Aufrufe5. Okt. 202613How do I log in with a passkey?Add a passkey in Settings, then Security. After that, enter your email at log in and choose Log in with passkey to use Face ID, Touch ID or Windows Hello.7 Aufrufe5. Okt. 2026
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