How do I stay safe from scams?

A gift card code is like cash: whoever has the code can spend it. Crypto payments cannot be reversed either. A few habits keep you safe.

01Protect your codes

• Never send a code, PIN or claim link to someone you do not know, for any reason. A common trick is a stranger asking you to buy a gift card and send a photo of the code.
• Redeem a code yourself, on the brand's own site or app.
• When you ask support about a code, send your order number and a screenshot of the error from the brand's site. Do not type the full code into a chat or an email.
• Under the Refund Policy, a gift card that has been redeemed or used cannot be refunded.

02Protect your payments

• Pay only on the payment screen of your own order, on kryptomate.com or inside the KryptoMate mini-app of an exchange or wallet app. Do not pay to an address that someone sends you in a private message or on social media.
• Check the coin and the network before you send. A confirmed crypto payment cannot be reversed.
• Nobody from KryptoMate will ask you to send crypto to "verify", "unlock" or "upgrade" anything.

03Protect your account

• Use a password you do not use elsewhere, and turn on two-factor authentication or add a passkey.
• Never share your password or verification codes. Never share your crypto wallet seed phrase or private keys with anyone. We will never ask for them.
• Check the address bar: the site is kryptomate.com. A passkey only works on the real site.

04Know who is really us

• Support talks to you in the support chat on the site and by email from [email protected]. These are the only two support channels.
• Our official social pages are the ones linked at the bottom of kryptomate.com. Support is not given there.
• If a message from "KryptoMate" arrives somewhere else and asks for money, codes or passwords, do not reply. Open the support chat on kryptomate.com and ask us.

05If something went wrong

1. 1Change your password, then go to Settings, Security and select Sign out all.
2. 2Contact support straight away with your order number and what happened.
3. 3If you shared a code, try to redeem it yourself as soon as you can.
4. 4If you sent crypto to a scammer, also report it to your exchange or wallet provider and to your local authorities. A blockchain transfer cannot be reversed.

06Related articles

• How do I turn on two-factor authentication (2FA)?
• How do I sign out of all devices?
• How do I contact support?