How do I use a top-up voucher or PIN code?

Some top-up products are not sent to a phone number. You receive a PIN code and enter it yourself, in the way its provider describes. The site marks these products before you buy.

01How to recognise one

• Under Top-up type, the Vouchers tab lists store and gaming vouchers that are delivered as a PIN code by email.
• In the Mobile operator list, an operator of this kind is labelled PIN voucher.
• When an operator offers both kinds, the values that are vouchers are tagged PIN code.
• For a voucher, the Top-up summary shows Delivery: PIN code by email instead of a phone number.

02Buy a voucher

1. 1In the top menu, open Mobile. Select Country, then the Vouchers tab under Top-up type.
2. 2Choose the voucher from the list.
3. 3Choose its value, then select Add to cart and pay at checkout. No phone number is asked for.

03Use the PIN

1. 1Open your order page. The item shows the PIN, and sometimes a Serial, each with a Copy button. The code is also emailed to you and saved in your orders.
2. 2Select Show details to read the provider's instructions, when the product has them.
3. 3Enter the PIN the way those instructions say. If the product has no instructions, the operator's or brand's own help explains where a recharge PIN or voucher code is entered.

04Things to know

• Delivery is usually instant, but it might take 0–24 hours in rare cases.
• The PIN is for the operator or brand, and the country, it was sold for.
• Anyone who has the PIN can use it. Treat it like cash.
• The top-up page states that vouchers cannot be refunded once delivered. Our Refund Policy covers a delivered code that is invalid, expired or already redeemed through no fault of the customer, so contact support if that happens.

05If that did not work

• The PIN is rejected: check that you entered the PIN and not the Serial, and that it is being used with the operator or brand it was sold for.
• It says the PIN was already used: take a screenshot of the message and contact support through the support widget or at [email protected], with your order number. Do not type the PIN into the chat unless the agent asks for it inside your ticket.
• The PIN has not arrived: see Where do I find my code after I pay?.

06Related articles

• How do I send a mobile top-up?
• My mobile top-up has not arrived
• Where do I find my code after I pay?
• My gift card code is not working