My gift card code says it was already redeemed

An "already redeemed" message means the brand's system has the code marked as used. Sometimes that is your own first attempt, which worked. If the value is not on your account, contact us and we check the code.

01Check these first

1. 1Your balance with the brand. Open your wallet or balance on the brand's site. If the amount is there, the first attempt worked and the second one produced the message.
2. 2The account you used. If you have more than one account with the brand, check each one. The value sits on the account that was signed in when the code was entered.
3. 3The right code. If your order has several codes, check that you are entering one you have not used yet. If the codes on the order page are masked, select Show codes.
4. 4Who has seen the code. Anyone who has the code can redeem it. A code that was forwarded or shown to another person may have been used by them.

02What our Refund Policy says

Refundable

a card confirmed to be already redeemed, not by the purchaser, provided you have not used the card. A replacement may be offered instead of a refund.

Not refundable

a card that has been redeemed or partially used by you or by someone you gave it to, and a card where the issuing brand's terms prevent a refund.

For digital items, report a problem within 48 hours of delivery. Later requests may still be considered. Once we have your request with the details we need, review and refund are usually completed within 0–24 hours. Rare cases can take longer, for example when a supplier has to confirm, or for airline and hotel refunds.

Some brands give redemption details only to the account holder. We may ask you to request the redemption date from the brand's support and to send us a screenshot of the reply.

03When to contact support

Contact us when the value is not on any of your accounts with the brand. Use the support widget on the site, or email [email protected]. Include:

• your order number (format KM/ORDER-XXXXXXXX)
• the email used for the order
• the card name, country and value
• a screenshot of the "already redeemed" message
• a screenshot of your balance or redemption history with the brand, if the brand shows one
• any reply you received from the brand's support

Do not type the full code into the chat. The order number is enough for us to find it.

Never send your password, verification codes, wallet seed phrase or private keys. We will never ask for them.

04Related articles

• My gift card code is not working
• How do I redeem a gift card?
• How do I request a refund?