After payment, the order page shows your Booking reference and e-ticket numbers once the airline issues them, and they are emailed to your contact email.
They are on your order page. After payment it shows the Booking reference and, once the airline issues them, your e-ticket numbers. They are also sent to the contact email you gave when booking.
01What happens after payment
- 1Payment received. The page says it is confirming your booking with the airline. Your booking reference appears when the airline confirms.
- 2Booking confirmed. The airline has confirmed the reservation and the e-ticket numbers are being issued.
- 3Your flight is booked. The e-tickets are issued and the booking shows Ticketed.
Until a ticket is issued it shows Pending issuance, with a note that e-ticket numbers are sent to your email once issued by the airline. Confirmation typically takes minutes, but our Terms of Service allow up to 24 hours.
02Find your booking
- 1Open the order: the private order link in your order email, or Orders in your account.
- 2Booking reference is at the top of the flight, with a copy button. Present this code at the airport, or use it to manage your booking online.
- 3Itinerary shows each flight with its times, terminals and connections.
- 4Passengers & tickets lists the travellers and, under E-tickets & documents, each E-ticket number.
- 5Select Export itinerary to download it as a PDF.
Tip: This is general airline practice. You check in with the airline, on its website or at the airport, and it usually asks for the booking reference. Check-in times are set by the airline.
03If something is missing
- Still confirming: keep the page open or come back to it. It updates when the airline confirms.
- No email: check your spam folder. The order page has the same details.
- No booking reference after 24 hours, or the order shows Failed: contact support through the support widget or [email protected] with your order number and the email used for the order. Under our Refund Policy, a booking that was not confirmed due to a processing error on our end is refundable. See also I paid but have not received my order.