How do I add a guest eSIM order to my account?

An eSIM bought as a guest is not in any account. You add it from its order page, with Keep this eSIM in your account. The account must use the email the order was placed with. This is the only place where a guest eSIM can be added to an account.

01Before you start

• Find your order email and open the private order link in it.
• The order must be paid and delivered in full.
• Have access to the inbox of that email address. A code may be sent to it.

02Steps

1. 1Open the order page. Under the eSIM's install block, find Keep this eSIM in your account.
2. 2If you are not signed in, select Sign in or create an account. Use the same email as the order. You come back to the order page afterwards.
3. 3Select Add to my account.
4. 4If the page says Check your email, enter the 6-digit code we sent to the email on your account.
5. 5Select Confirm.

03What to expect

• The page confirms This order is now in your account.
• The eSIM is listed under My eSIMs with its data left and validity. If the eSIM is rechargeable, you top it up from there.
• You do not reinstall anything. The eSIM on your phone is unchanged.

04If that did not work

• No code arrived: it can take a minute. Check your spam folder. Send a new code can be used once a minute.
• "That code isn't right" or "This code has expired": select Send a new code and enter the newest one.
• "The email on this account isn't the one this order was placed with": sign in to the account that uses the order's email, then try again.
• "This order can be added to your account once it is paid and delivered in full": wait until the order is completed.
• "This order is already in an account": sign in to that account and open My eSIMs.
• There is no "Keep this eSIM in your account" card: the order was bought while signed in, so the eSIM is already under My eSIMs of that account.
• You no longer have that email address, or it still fails: contact support through the support widget or [email protected] with your order number and the email used for the order.

05Related articles

• How do I check my eSIM data left and expiry?
• How do I top up a rechargeable eSIM?
• How do I install my eSIM?