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eSIM

Compatibility, installing and using your eSIM, top-ups and troubleshooting.

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0153 viewsWhat is an eSIM and how does it work?An eSIM is a digital SIM. You buy a data plan, install it on your phone with a QR code or an install button, and use mobile data abroad without a plastic SIM.Read0221 viewsCan I get a refund for an eSIM?An eSIM that cannot be activated because of a technical issue on our end is refundable. A plan that was activated, used any data, or bought for an unsupported phone is not.Read0313 viewsHow do I use my eSIM abroad and keep my normal SIM?At your destination, turn the eSIM on, choose it for mobile data and follow the Data Roaming and APN notes on your order page. Your normal SIM can stay in the phone.Read
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04I cannot install my eSIMInstall while online, on an unlocked phone that supports eSIM, and only once. If the button does nothing, scan the QR code or enter the details manually.12 views5 Oct 202605I deleted my eSIM. Can I install it again?Usually not. The code installs once, and a removed eSIM usually cannot be installed again. Contact support with the ICCID so we can review it.12 views5 Oct 202606How do I top up a rechargeable eSIM?Sign in, open My eSIMs, select the eSIM, choose Top up data, pick a package and pay. The data is added to the same eSIM. Nothing new is installed.9 views5 Oct 202607My eSIM has no data or no connectionCheck that the eSIM is on, set for mobile data, with Data Roaming and the APN as your order page says, and that you are in a covered country with data and validity left.8 views5 Oct 202608How do I check my eSIM data left and expiry?Sign in and open My eSIMs. Each eSIM shows its status, data left and expiry date. Guests add the order to an account first.7 views5 Oct 202609How do I add a guest eSIM order to my account?On the order page, use Keep this eSIM in your account. Sign in with the email the order was placed with, select Add to my account, and the eSIM appears in My eSIMs.7 views5 Oct 202610Is my phone compatible with eSIM?Dial *#06#. If an EID number appears, your phone supports eSIM. You can also search your model on the Compatible devices page. The phone must be unlocked.6 views5 Oct 202611Does my eSIM include calls, texts or 5G?Each plan is marked Data only or Data + calls + text, and shows the network generation listed for it. Check the plan page before you buy.6 views5 Oct 202612How do I choose and buy an eSIM plan?Open eSIMs, choose your destination, pick the data and days, check Coverage, Plan, Activation and Top-ups on the plan, then add it to your cart and pay.5 views5 Oct 202613How do I install my eSIM?Open your order on the phone and tap Install on iPhone or Install on Android, or scan the QR code from another screen. Install while online, and only once.4 views5 Oct 2026
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