Sign in and open My eSIMs. Each eSIM shows its status, data left and expiry date. Guests add the order to an account first.
Sign in and open My eSIMs in your account. Each eSIM there shows its status, its data left and its expiry date. If you bought as a guest, add the order to an account first.
01Steps
- 1Sign in and open My eSIMs from the account menu.
- 2Each eSIM in the list shows its status, how much data is used and left, and Expires with a date.
- 3Select an eSIM to open its details: Status, Data left, Total data and Expires, plus Voice and Text if the plan includes them.
- 4Package history lists the packages on that eSIM.
- 5Turn on Show expired to see eSIMs that are no longer active. Refresh reloads the list.
02What the list tells you
- Not used yet: no data has been used.
- Unlimited data: the plan has no data limit to count down.
- Data used up · Top up: the data is finished and the eSIM can be topped up. See How do I top up a rechargeable eSIM?.
- Expired with a date: the plan's validity has ended.
- Status unavailable — open to retry: the status could not be loaded. Open the eSIM to try again.
03If you bought as a guest
A guest order is not in any account yet, so it is not listed. Open the order link from your order email while signed in and choose Add to my account. See How do I add a guest eSIM order to my account?.
04Your eSIM's number (ICCID)
The order page and the eSIM's details show the ICCID, the eSIM's own number. Support may ask for it. It is not a phone number.
Tip: Your phone's settings also show how much mobile data it has used. That is the phone's own count, so it can differ from the figure under My eSIMs.
05If the figures look wrong
If the eSIM shows data left and is not expired but does not connect, see My eSIM has no data or no connection.