Why can I not add an item to my cart?

The cart has a few rules. Find the message you see below.

01Messages and what to do

• "An order can hold up to 10 different items." Remove items until you have 10 or fewer, then check out. Place a second order for the rest.
• "Limit of … per order" or "Only … in stock." You reached the highest quantity for that product in one order. Lower the quantity.
• "Replace cart items?" Some products must be ordered by themselves: a flight, physical shop products and a wholesale order cannot share a cart with other items. Replace the cart, or finish your current cart first.
• "Hold expired — this item will be removed." Flights, stays and tickets are held for a limited time while they sit in your cart. After the timer the item is removed and the price may change. Search again for the current price.
• "Sign in to top up an eSIM." This appears at checkout. A top-up is added to an eSIM in your account, so it cannot be bought as a guest. Sign in, or remove it from your cart.
• The button on the product page says "Unavailable". That product or amount cannot be bought right now. Choose another amount or come back later.

02Good to know

• Different digital products, such as a gift card, a game and an eSIM, can be bought together in one order.
• Your cart is saved in the browser you are using. It does not follow you to another device.
• If you remove an item by mistake, select Undo in the message that appears.

03When to contact support

Contact support if you cannot add a product and none of the messages above is shown. Use the support widget on the site or email [email protected], and include:

• The name of the product and the amount you chose.
• What is already in your cart.
• A screenshot of the page or the message.

Never send your password, verification codes, wallet seed phrase or private keys. We will never ask for them.

04Related articles

• How do I place an order?
• What happens if an item is out of stock after I pay?