Prize Race Terms

A Prize Race is a time-bounded spending competition where KryptoMate users automatically compete based on qualifying orders placed during the race window. The top spender (or top N spenders, per the campaign rules) wins the published prize. Each campaign has its own start date, end date, eligibility requirements, qualifying-order rules, and prize. The campaign-specific rules are published on the campaign page and override these general terms where they conflict.A Prize Race is a time-bounded spending competition where KryptoMate users automatically compete based on qualifying orders placed during the race window. The top spender (or top N spenders, per the campaign rules) wins the published prize. Each campaign has its own start date, end date, eligibility requirements, qualifying-order rules, and prize. The campaign-specific rules are published on the campaign page and override these general terms where they conflict.

• 1Only logged-in KryptoMate accounts in good standing participate. Guest orders are not tracked and do not count.Only logged-in KryptoMate accounts in good standing participate. Guest orders are not tracked and do not count.
• 2Your KryptoMate account must be at least 7 days old (or the threshold published on the campaign) at the time the order is placed. Newer accounts do not accrue race spend.Your KryptoMate account must be at least 7 days old (or the threshold published on the campaign) at the time the order is placed. Newer accounts do not accrue race spend.
• 3Where a campaign restricts participation to specific countries or excludes specific jurisdictions, the campaign page is authoritative.Where a campaign restricts participation to specific countries or excludes specific jurisdictions, the campaign page is authoritative.
• 4KryptoMate employees, contractors, and their immediate families are not eligible to win prizes.KryptoMate employees, contractors, and their immediate families are not eligible to win prizes.
• 5Multiple accounts operated by the same individual are not permitted; we reserve the right to consolidate or disqualify suspected multi-account entries.Multiple accounts operated by the same individual are not permitted; we reserve the right to consolidate or disqualify suspected multi-account entries.

• 1Tracking begins the moment a campaign goes live. Orders completed before the campaign started, or after it ends (subject to the grace period below), do not count, even if they fall inside the eligibility rules.Tracking begins the moment a campaign goes live. Orders completed before the campaign started, or after it ends (subject to the grace period below), do not count, even if they fall inside the eligibility rules.
• 2An order is added to your race total when it transitions to a An order is added to your race total when it transitions to a COMPLETEDCOMPLETED status. Orders that are still pending, in payment review, or awaiting delivery are not counted. status. Orders that are still pending, in payment review, or awaiting delivery are not counted.
• 3What counts as qualifying spend — What counts as qualifying spend — Only genuine purchases of products and services count toward your race total. Only genuine purchases of products and services count toward your race total. Wallet top-ups and Mate Balance Card purchases do not countWallet top-ups and Mate Balance Card purchases do not count — loading funds into your balance is not spending, and counting it would double-count the same money once you actually spend that balance on a product. The real purchase you make with your wallet balance is what counts. — loading funds into your balance is not spending, and counting it would double-count the same money once you actually spend that balance on a product. The real purchase you make with your wallet balance is what counts.
• 4Only orders meeting the campaign's per-order minimum (e.g. $10) count.Only orders meeting the campaign's per-order minimum (e.g. $10) count.
• 5Tracking is automatic and immediate — no separate signup or registration is required.Tracking is automatic and immediate — no separate signup or registration is required.
• 6The leaderboard is refreshed periodically (typically every 60 seconds) and may briefly trail real-time activity.The leaderboard is refreshed periodically (typically every 60 seconds) and may briefly trail real-time activity.

• 1If an order that contributed to your race total is later refunded, the corresponding spend is automatically deducted from your race total via a clawback. This may cause your rank to drop.If an order that contributed to your race total is later refunded, the corresponding spend is automatically deducted from your race total via a clawback. This may cause your rank to drop.
• 2Partial refunds reduce your race total by the refunded amount.Partial refunds reduce your race total by the refunded amount.
• 3Orders refunded after the campaign's end and grace period may still be clawed back at our discretion.Orders refunded after the campaign's end and grace period may still be clawed back at our discretion.

• 1We limit the number of competing accounts per IP address (typically 3) to discourage farm rings.We limit the number of competing accounts per IP address (typically 3) to discourage farm rings.
• 2Order patterns that significantly exceed your historical baseline (e.g. more than 5× your usual average) may be flagged for manual review and excluded from the race total pending verification.Order patterns that significantly exceed your historical baseline (e.g. more than 5× your usual average) may be flagged for manual review and excluded from the race total pending verification.
• 3Repeatedly placing and refunding orders to inflate then preserve your rank is prohibited and grounds for disqualification.Repeatedly placing and refunding orders to inflate then preserve your rank is prohibited and grounds for disqualification.
• 4Orders subject to a chargeback are excluded from race totals and may result in disqualification from the Prize Race.Orders subject to a chargeback are excluded from race totals and may result in disqualification from the Prize Race.
• 5Spend from your own referred accounts is not counted for the referring account.Spend from your own referred accounts is not counted for the referring account.

• 1The leaderboard is public and visible to anyone, including non-account-holders.The leaderboard is public and visible to anyone, including non-account-holders.
• 2To balance social engagement with privacy, each racer is shown as To balance social engagement with privacy, each racer is shown as “First name · abc***”“First name · abc***” — their first name followed by the first three characters of their email's local-part (the portion before — their first name followed by the first three characters of their email's local-part (the portion before @@), with the remainder masked.), with the remainder masked.
• 3Your full email, last name, and account details are Your full email, last name, and account details are nevernever shown to other racers. shown to other racers.
• 4By participating, you consent to your masked display name and score being visible to the public for the duration of the race and a reasonable post-race period for transparency.By participating, you consent to your masked display name and score being visible to the public for the duration of the race and a reasonable post-race period for transparency.
• 5Where a campaign opts out of the masked-name leaderboard, the campaign page will say so explicitly.Where a campaign opts out of the masked-name leaderboard, the campaign page will say so explicitly.

• 1The winner is determined by ranked spending on the campaign's chosen metric (typically total spend) at the end of the race plus a grace period (typically 48 hours) to allow in-flight orders to deliver.The winner is determined by ranked spending on the campaign's chosen metric (typically total spend) at the end of the race plus a grace period (typically 48 hours) to allow in-flight orders to deliver.
• 2Ties are broken in favour of whichever qualifying order was placed earliest.Ties are broken in favour of whichever qualifying order was placed earliest.
• 3We reserve the right to manually review any winner before prize delivery for fraud or eligibility compliance.We reserve the right to manually review any winner before prize delivery for fraud or eligibility compliance.

• 1The published prize is the only entitlement. There is no cash equivalent unless the campaign page expressly allows it.The published prize is the only entitlement. There is no cash equivalent unless the campaign page expressly allows it.
• 2Physical prizes are shipped to the address you provide upon claim. You are responsible for keeping the shipping address current and accurate. Failure to claim within 30 days of being notified may result in forfeiture.Physical prizes are shipped to the address you provide upon claim. You are responsible for keeping the shipping address current and accurate. Failure to claim within 30 days of being notified may result in forfeiture.
• 3We are not liable for prizes lost, damaged, or seized in transit.We are not liable for prizes lost, damaged, or seized in transit.
• 4If the published prize becomes unavailable, we reserve the right to substitute a prize of equivalent retail value.If the published prize becomes unavailable, we reserve the right to substitute a prize of equivalent retail value.

You are solely responsible for any income, sales, customs, import, or other taxes that may arise from receiving a prize in your jurisdiction. We may withhold or report prize values where required by applicable law, and we may require you to complete tax-reporting paperwork before delivery.You are solely responsible for any income, sales, customs, import, or other taxes that may arise from receiving a prize in your jurisdiction. We may withhold or report prize values where required by applicable law, and we may require you to complete tax-reporting paperwork before delivery.

We reserve the right to disqualify any participant, before or after the race ends, for any of the following:We reserve the right to disqualify any participant, before or after the race ends, for any of the following:

• 1Violation of these terms or the KryptoMate Terms of Service.Violation of these terms or the KryptoMate Terms of Service.
• 2Fraudulent activity, including chargebacks, refund-cycling, multi-accounting, or use of stolen payment methods.Fraudulent activity, including chargebacks, refund-cycling, multi-accounting, or use of stolen payment methods.
• 3Failure to meet eligibility (e.g. account age, country restriction).Failure to meet eligibility (e.g. account age, country restriction).
• 4Failure to claim the prize within the published claim window.Failure to claim the prize within the published claim window.
• 5Misrepresentation of identity, address, or other claim information.Misrepresentation of identity, address, or other claim information.

Disqualification may result in the prize being awarded to the next eligible participant in rank.Disqualification may result in the prize being awarded to the next eligible participant in rank.

We may modify, suspend, or cancel any Prize Race at any time, including changing the prize, eligibility, end date, or anti-fraud rules. Where reasonable, we will give in-app notice before any material change. If a race is cancelled mid-way, no prize is awarded; we may, at our discretion, offer make-good awards to leaders.We may modify, suspend, or cancel any Prize Race at any time, including changing the prize, eligibility, end date, or anti-fraud rules. Where reasonable, we will give in-app notice before any material change. If a race is cancelled mid-way, no prize is awarded; we may, at our discretion, offer make-good awards to leaders.

Where applicable law requires it (e.g. for sweepstakes/lottery compliance), a no-purchase-necessary alternative entry method will be published on the campaign page. Where the page does not publish one, the campaign is offered solely in jurisdictions where its structure is legally permitted, and is void where prohibited.Where applicable law requires it (e.g. for sweepstakes/lottery compliance), a no-purchase-necessary alternative entry method will be published on the campaign page. Where the page does not publish one, the campaign is offered solely in jurisdictions where its structure is legally permitted, and is void where prohibited.

If you believe you were wrongly excluded or that your race total is inaccurate, please contact our support team within 30 days of the campaign's end. Disputes are governed by the dispute-resolution section of the If you believe you were wrongly excluded or that your race total is inaccurate, please contact our support team within 30 days of the campaign's end. Disputes are governed by the dispute-resolution section of the KryptoMate Terms of ServiceKryptoMate Terms of Service..

For questions about a Prize Race, prize claim, or eligibility, reach us via the in-app support widget or at For questions about a Prize Race, prize claim, or eligibility, reach us via the in-app support widget or at [email protected][email protected]..