At checkout, switch on Mate Wallet. If your balance covers the order, you pay from it in one step; if not, it is used first and you pay the rest another way.
If you are signed in and have a balance, you can pay for an order from your Mate Wallet, fully or partly.
01Pay the whole order from your balance
- 1At checkout, go to Payment.
- 2Switch on Mate Wallet. If your balance is enough, it says "Covers this whole order — pay instantly."
- 3Select the button that reads Pay, the amount, and from Mate Wallet.
The order is paid from your balance in this one step. There is no second payment screen.
02Pay part from your balance and the rest another way
- 1Switch on Mate Wallet. It shows how much of your balance is used and how much is left to pay.
- 2Under "Pay the remaining" amount, choose a second payment method.
- 3Select the Pay button and complete the second payment before its countdown ends.
Your balance is used first. The order is prepared when the remaining amount is also paid. Any payment fee is shown in the order summary before you pay.
03What to expect
On your order page, the summary shows a Wallet deduction line. In your account, the payment appears under Wallet, in Transactions, as a Purchase.
04If that did not work
- "Sign in to pay with your balance or top it up." The Mate Wallet needs an account. Sign in.
- "No balance yet. Top up with a voucher or crypto." Add funds or redeem a voucher first. See How do I add funds to my Mate Wallet?.
- "Can’t be used to buy a Mate Balance Card." Choose another payment method for that product.
- Your balance is lower than the page showed: reload checkout so the balance is read again, then pay the rest another way.
- You paid part from your balance and did not finish the rest: the order stays partly paid. Contact support through the support widget or at [email protected] with your order number.
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