How do I place an order?

To place an order, add a product to your cart, check out, pay, and collect your item on your order page.

01Steps

1. 1Open the product you want. Choose the country or region and the amount, and check that they are right for you.
2. 2Select Add to cart.
3. 3Open your Cart and select Proceed to checkout.
4. 4If you are not signed in, enter your Full name and Email for delivery under Your details. Your codes and receipt are sent to this email, so check the spelling.
5. 5For a shop product, choose a shipping address and a shipping speed under Delivery.
6. 6Under Payment, choose how to pay. If you are signed in and have a coupon, select Add a coupon code in the Order summary first.
7. 7Check the Order summary, then select the Pay button. It shows the amount.
8. 8Complete the payment on the next screen before the countdown ends.

02What to expect

• After you pay, you are taken to your order page. It checks for your payment by itself and updates when the payment is confirmed.
• Delivery is usually instant, but it might take 0–24 hours in rare cases. Some products state a longer time on their page. See How long does delivery take?.
• Your items appear on the order page. When the order is delivered, a copy of the order details is emailed to you.

03Good to know

• You have 30 minutes to pay with most methods, and 15 minutes with Tonkeeper or TON Connect. The countdown on the payment screen is what counts.
• One order can hold up to 10 different items.
• If you pay in crypto, the exact coin amount is shown on the payment screen.
• By completing payment you agree to the Terms & Conditions and the Privacy Policy. Under the Refund Policy, sales are generally final once a product is delivered, so check the region and amount before you pay.

04Related articles

• Which payment methods can I use?
• How do I use a coupon code?
• Where do I find my code after I pay?
• Why can I not add an item to my cart?