How do I reset my password?

You can set a new password yourself with a code sent to your email.

01Steps

1. 1Select Sign in, enter your email and select Continue.
2. 2Select Forgot password?
3. 3Check your email address and select Send code.
4. 4Enter the 6-digit code from the email and select Continue.
5. 5Type a New password, type it again, and select Reset password.
6. 6When you see Password reset, select Log in and use your new password.

02What to expect

• The code is valid for about 3 minutes. If you did not get it, select Resend code, which is available after 60 seconds.
• The new password needs at least 8 characters, and it cannot be the password you use now.
• The code is checked when you select Reset password. If it is wrong or has run out, go back, request a new code and try again.
• For security, every device is signed out when the password is reset. Log in again on each one.
• We email you a confirmation that the password was changed. If you get this email and did not reset your password, contact support straight away.

03If that did not work

• No code: see I did not get my verification code.
• "Too many password reset requests": you have asked too many times. Wait and try again later.
• Your account was created with Google, Apple, Binance or another sign-in button: you can still use these steps to create a password, as long as the account has an email.

04Related articles

• How do I change my password?
• I did not get my verification code
• I cannot log in to my account
• How do I turn on two-factor authentication (2FA)?