How do I top up a rechargeable eSIM?

You top up a rechargeable eSIM from My eSIMs in your account: open the eSIM, choose Top up data, pick a package and pay. The data is added to the eSIM you already have. Top-ups cannot be bought as a guest.

01Before you start

• The plan must be rechargeable. Before you buy a plan, its page shows Top-up: Available or Not available.
• The eSIM must be in your account. If you bought it as a guest, see How do I add a guest eSIM order to my account?.
• You must be signed in.

02Steps

1. 1Sign in and open My eSIMs.
2. 2Select the eSIM you want to top up.
3. 3Select Top up data. The button is shown only when the eSIM can be topped up.
4. 4Choose one of the packages offered for that eSIM. The sheet names the eSIM by the last digits of its ICCID, so you can check it is the right one.
5. 5Select Add to cart. Your cart opens.
6. 6Go to checkout and pay.

03What to expect

• Delivery is usually instant, but it might take 0–24 hours in rare cases.
• The order page shows Topped-up eSIM with the ICCID ending, and says the data was added to the eSIM you chose.
• There is nothing to install.
• The new balance and validity appear under My eSIMs.

04If you cannot top up

• "This eSIM can't be topped up": it is not rechargeable. When it runs out, get a new eSIM.
• "This eSIM can no longer be topped up": its plan has ended and no top-up packages are offered for it any more. Get a new eSIM for your next trip.
• "No top-up packages are available for this eSIM right now": refresh in a little while.
• "Sign in to top up an eSIM" at checkout: a top-up is added to an eSIM in your account. Sign in, or remove it from the cart.
• "The eSIM to top up is missing" at checkout: remove the item from the cart and start the top-up again from My eSIMs.

If a paid top-up does not show under My eSIMs after 24 hours, see I paid but have not received my order.

05Related articles

• How do I check my eSIM data left and expiry?
• How do I add a guest eSIM order to my account?
• How do I choose and buy an eSIM plan?
• My eSIM has no data or no connection