Open your order page. Once the parcel ships it shows the tracking number, the carrier's progress and a Track package link.
Tracking is on your order page. As soon as the carrier has the parcel, the page shows the tracking number and the parcel's progress.
01Steps
- 1Open the order: the private order link in your order email, or Orders in your account.
- 2In the account's order list, a shipped order has a Track action. It shows the Carrier, the Tracking number and the Shipped date in the row. Open order page opens the full page.
- 3On the order page, find the shop item. It shows its status and Ships to with the destination.
- 4When the parcel has shipped, Tracking number appears with a copy button and the shipped date. Track package opens the carrier's tracking when a link is available.
- 5Under Package tracking, select Load tracking details to see the carrier's events.
02What the statuses mean
03What to expect
After payment the order page says your order is being prepared, and that tracking details will appear as soon as the carrier has the parcel. The order page also shows the Shipping address and the Shipping method you chose.
04If something looks wrong
For a wrong address, tracking that has stopped moving, or a parcel marked Delivered that you do not have, contact support as soon as you notice. Use Get help with this order in your account's order list, the support widget on the site, or [email protected]. Give your order number, the email used for the order, the tracking number if one is shown, and the delivery address on the order.