How do I find my past orders?

Every order placed while you were signed in is listed under Orders in your account.

01Steps

1. 1Sign in and open your account.
2. 2Select Orders.
3. 3Narrow the list if you need to:Type a product name or an order number in the search box.Select a type, such as Gift cards, Games or eSIM. Only the types you have ordered are shown.Select Any date to choose a date range.
4. 4Select an order to open it.

To start again, select Clear filters.

02What you can do from the list

Get code

shown on a delivered gift card or game order. It opens the order page, where your code is.

Pay now

shown on an order that is still waiting for payment.

Track

shown on a shop order that has tracking.

Details

shows the items in the order.

Open order page

opens the full order page with codes, payment details and totals.

Get help with this order

opens the support chat with this order attached.

03Good to know

• Order numbers look like KM/ORDER-XXXXXXXX. You can copy the number from the open order.
• Search and dates look through your newest 1,000 orders.
• On orders older than 90 days the codes are hidden. Contact support if you need one shown again.
• Archived shows orders that were moved to the archive, if your account has any. An archived order shows its details in the list but has no order page.
• Orders you placed as a guest are not in this list. Open them with the link in the order email.

04Related articles

• Where do I find my code after I pay?
• Can I get a receipt or invoice for my order?
• How do I buy as a guest and get back to my order?