Only part of my order was delivered

When an order holds several items or several codes, they are not always ready at the same moment. Your order page shows which ones are ready.

01Check what is ready

1. 1Open your order page.
2. 2Look at the progress, for example "2 of 3 ready", and at the state of each item: Processing or Delivered.
3. 3Select Show codes to see the codes that are ready.

02What the statuses mean

Partly delivered

some items are ready and the rest are still being prepared. The page updates by itself when they arrive.

Partly refunded

this is a payment status. A refund was recorded for part of the order. The other items stay delivered.

03What to do

• The rest is still being prepared: you can use the codes that are ready now. Delivery is usually instant, but it might take 0–24 hours in rare cases, and some products state a longer time on their page. We email you when the order is delivered.
• An item could not be delivered: under the Refund Policy a partial refund may be issued when only part of an order is affected. You keep the delivered items.
• The page says a refund was recorded and you have not received it: see I was told my order was refunded but I have not received it.

04When to contact support

Contact support when 24 hours have passed and items are still missing, when the time stated on the product page has passed, or when the order shows Completed but a code is missing. You are welcome to write earlier. Use the support widget on the site or email [email protected], and include:

• Your order number and the email used for the order.
• Which item is missing.
• A screenshot of the order page.

Never send your password, verification codes, wallet seed phrase or private keys. We will never ask for them.

05Related articles

• I paid but have not received my order
• What happens if an item is out of stock after I pay?
• How will I get my refund and how long does it take?