Airline prices are only held for a short time. When the hold ends, search again to see the current price. The message says nothing was charged.
Airline prices are only held for a short time. If you take longer than the hold, the fare expires and the page asks you to search again. The expiry messages on the fare page state that nothing was charged.
01Where the timer is
- On the flight summary page: Price held for with a countdown.
- In the cart: the flight shows Fare held for with its timer.
02Messages you may see
03How to finish in time
- 1Have the traveller details ready before you select a fare: names as on the passports, dates of birth and nationalities.
- 2Add extras straight away, or skip them.
- 3Go to checkout as soon as the flight is in your cart and pay without delay.
04If you paid and then saw an expiry message
Open your order page. If it shows a Booking reference, you are booked. If the order shows Failed, or stays unconfirmed, contact support with the order number. Under our Refund Policy, a booking that was not confirmed due to a processing error on our end is refundable.
05When to contact support
Contact us if you paid and the booking was not confirmed, or if the same message keeps appearing right after a new search. Use the support widget on the site, or email [email protected]. Include:
- your order number (format KM/ORDER-XXXXXXXX), if an order was created
- the email used for the order
- the route and travel date
- a screenshot of the message
- whether a payment was sent, and with which method
Never send your password, verification codes, wallet seed phrase or private keys. We will never ask for them.