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Payments

Payment methods, the payment window, and what to do when a payment goes wrong.

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01Просмотров: 104Which payment methods can I use?You can pay with your Mate Wallet balance, On-Chain crypto, an exchange pay option such as Binance Pay, a Web3 wallet, a Ledger, or by card for some products. Your checkout shows the ones for your order.Читать 02Просмотров: 30Are there payment fees, and which exchange rate is used?Some payment methods add a payment fee and others add none. The fee for the method you pick is shown in your order summary before you pay, and the exact crypto amount on the payment screen.Читать 03Просмотров: 29How long do I have to pay?You have 30 minutes to pay, or 15 minutes with TON Connect and Tonkeeper. The countdown on the payment screen shows the time left.Читать

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04Can I pay by card or PayPal?You can pay by credit or debit card for shop products, flights, hotels, eSIMs and event tickets. Card is not available for gift cards, games or top-ups, and PayPal is not offered.Просмотров: 175 окт. 2026 г.05I sent the wrong coin or used the wrong networkA payment sent with a different coin or network than the payment screen shows is not matched to your order and may not be recoverable. Contact support with the transaction hash (TXID).Просмотров: 175 окт. 2026 г.06I sent less than the amount dueIf less than the full amount arrives, the payment shows Partly paid and nothing is delivered. Send the rest before the window closes, or contact support to have it credited to your Mate Wallet.Просмотров: 165 окт. 2026 г.07Why can I not start or complete my payment?Find the message you see at checkout below. Most are fixed by choosing another payment method, removing an unavailable item, or waiting a moment before you try again.Просмотров: 165 окт. 2026 г.08I paid but my order still shows Pending paymentPayments are confirmed automatically and the order page updates by itself. If the countdown has ended and your payment shows as sent but the order has not changed, contact support with your payment proof.Просмотров: 155 окт. 2026 г.09What should I send support about a payment problem?Send your order number, the email used for the order, the payment method, coin and network, the transaction hash (TXID) or a screenshot of the exchange payment record, and a screenshot of what you see.Просмотров: 155 окт. 2026 г.10How do I pay with Bybit Pay, Gate Pay, KuCoin Pay or Crypto.com?Choose your exchange under Exchange pay at checkout, scan the QR code with that exchange's app or open the app from your phone, then check the amount and confirm.Просмотров: 145 окт. 2026 г.11How do I pay On-Chain?Choose On-Chain at checkout, pick a coin and network, then send the exact amount to the address shown, on the network shown, before the countdown ends.Просмотров: 135 окт. 2026 г.12How do I pay with Binance Pay?Choose Binance Pay at checkout, scan the QR code with the Binance app or open it from your phone, check the amount and confirm before the countdown ends.Просмотров: 125 окт. 2026 г.13I paid twice or sent too muchAn extra or larger payment is not returned automatically. Contact support with your order number and the details of every payment, and we review it under the Refund Policy.Просмотров: 115 окт. 2026 г.

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