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Account & security

Sign up, sign in, passwords, two-factor authentication, passkeys and keeping your account safe.

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01Переглядів: 28Can I change the email on my account?You cannot change an account email yourself in Settings. Contact support from your current email and we will help you.Читати 02Переглядів: 21How do I reset my password?On the log in screen select Forgot password?, enter your email, type the 6-digit code we send you, and choose a new password.Читати 03Переглядів: 21How do I sign out of all devices?Go to Settings, then Security, and select Sign out all under Sign out everywhere. Every browser and phone is signed out, including the one you are using.Читати

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04How do I turn on two-factor authentication (2FA)?Go to Settings, then Security, select Turn on next to Two-factor authentication, scan the QR code with an authenticator app and enter the 6-digit code.Переглядів: 195 жовт. 2026 р.05How do I update my profile and addresses?Open Settings in your account. Profile holds your name, photo, phone and country; Addresses holds the shipping addresses used for shop orders.Переглядів: 195 жовт. 2026 р.06How do I stay safe from scams?Treat every code like cash, pay only on the payment screen of your own order, and never share passwords, verification codes or seed phrases with anyone.Переглядів: 175 жовт. 2026 р.07How do I save items to my wishlist?Sign in and select the heart on a gift card, game or eSIM. Saved items are listed under Wishlist in your account.Переглядів: 175 жовт. 2026 р.08I cannot log in to my accountMost sign-in problems are a wrong password, an unverified email, too many attempts, or an account that was created with Google, Apple or an exchange.Переглядів: 155 жовт. 2026 р.09How do I change my password?Go to Settings, then Security, select Change next to Password, enter your current password and choose a new one.Переглядів: 135 жовт. 2026 р.10How do I add an email to my account?If you signed in with an exchange or a wallet, open Settings, then Profile, type your email under Add your email, and confirm the 6-digit code we send you.Переглядів: 135 жовт. 2026 р.11How do I log in with a passkey?Add a passkey in Settings, then Security. After that, enter your email at log in and choose Log in with passkey to use Face ID, Touch ID or Windows Hello.Переглядів: 115 жовт. 2026 р.12How do I close my account or delete my data?There is no delete button in the account. Contact support at [email protected] from your account email and ask to close your account or for your data.Переглядів: 115 жовт. 2026 р.13How do I create an account?Select Sign in, then Sign up, enter your name, email and a password, and confirm the 6-digit code we email you.Переглядів: 105 жовт. 2026 р.

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