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Account & security

Sign up, sign in, passwords, two-factor authentication, passkeys and keeping your account safe.

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0128 visualizzazioniCan I change the email on my account?You cannot change an account email yourself in Settings. Contact support from your current email and we will help you.Leggi0221 visualizzazioniHow do I reset my password?On the log in screen select Forgot password?, enter your email, type the 6-digit code we send you, and choose a new password.Leggi0321 visualizzazioniHow do I sign out of all devices?Go to Settings, then Security, and select Sign out all under Sign out everywhere. Every browser and phone is signed out, including the one you are using.Leggi
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04How do I turn on two-factor authentication (2FA)?Go to Settings, then Security, select Turn on next to Two-factor authentication, scan the QR code with an authenticator app and enter the 6-digit code.19 visualizzazioni5 ott 202605How do I update my profile and addresses?Open Settings in your account. Profile holds your name, photo, phone and country; Addresses holds the shipping addresses used for shop orders.19 visualizzazioni5 ott 202606How do I stay safe from scams?Treat every code like cash, pay only on the payment screen of your own order, and never share passwords, verification codes or seed phrases with anyone.17 visualizzazioni5 ott 202607How do I save items to my wishlist?Sign in and select the heart on a gift card, game or eSIM. Saved items are listed under Wishlist in your account.17 visualizzazioni5 ott 202608I cannot log in to my accountMost sign-in problems are a wrong password, an unverified email, too many attempts, or an account that was created with Google, Apple or an exchange.15 visualizzazioni5 ott 202609How do I change my password?Go to Settings, then Security, select Change next to Password, enter your current password and choose a new one.13 visualizzazioni5 ott 202610How do I add an email to my account?If you signed in with an exchange or a wallet, open Settings, then Profile, type your email under Add your email, and confirm the 6-digit code we send you.13 visualizzazioni5 ott 202611How do I log in with a passkey?Add a passkey in Settings, then Security. After that, enter your email at log in and choose Log in with passkey to use Face ID, Touch ID or Windows Hello.11 visualizzazioni5 ott 202612How do I close my account or delete my data?There is no delete button in the account. Contact support at [email protected] from your account email and ask to close your account or for your data.11 visualizzazioni5 ott 202613How do I create an account?Select Sign in, then Sign up, enter your name, email and a password, and confirm the 6-digit code we email you.10 visualizzazioni5 ott 2026
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