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Wallet, points & coupons

Your Mate Wallet, vouchers and Mate Balance Cards, points and coupon codes.

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04How do points work?You currently earn 1 point for every $1 on qualifying orders of $5 or more made while signed in. After 72 hours, points can be turned into Mate Wallet credit.16 visualizzazioni5 ott 202605How do Prize Races work?A Prize Race is a timed campaign that ranks signed-in customers by their qualifying completed orders. The Deals page shows whether a race is live, with its dates and prize.16 visualizzazioni5 ott 202606Why is my coupon code not working?A coupon is refused when it has expired, was already used, does not fit your order or region, or is limited to another payment method. Find your message below.10 visualizzazioni5 ott 202607How do I add funds to my Mate Wallet?Open Wallet, select Add funds, enter an amount from $5 to $2,000, choose USDT or USDC and a network, and send the exact amount shown in one transfer.8 visualizzazioni5 ott 202608How do I pay with my Mate Wallet balance?At checkout, switch on Mate Wallet. If your balance covers the order, you pay from it in one step; if not, it is used first and you pay the rest another way.8 visualizzazioni5 ott 202609How do I redeem my points?Open Points in your account, select Redeem for wallet credit, enter how many points to redeem and submit. Once processed, the credit appears in your Mate Wallet.8 visualizzazioni5 ott 202610How do I redeem a voucher or Mate Balance Card?Sign in, open Wallet, select Redeem voucher, paste the 12-character code and confirm. The value is added to your Mate Wallet balance.7 visualizzazioni5 ott 202611Why did I not get points for my order?Points are added when an order is completed, only for signed-in orders of $5 or more, and they stay pending for 72 hours before you can redeem them.7 visualizzazioni5 ott 202612My wallet top-up was not creditedCheck the status of the top-up. Amount mismatch, Expired and Failed are not credited automatically: contact support with your transaction hash.5 visualizzazioni5 ott 2026
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