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Flights & hotels

Booking flights and hotels, tickets and confirmations, changes and cancellations.

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0120 visualizzazioniHow do I change or cancel a flight?You cannot change or cancel a flight yourself on the site. Open Manage this order on your booking and contact support: our team does it under the airline's fare rules.Leggi 0218 visualizzazioniHow do I search and book a flight?Open Flights, search your route, choose a flight and fare, enter contact and traveller details exactly as on the passport, then add to cart and pay.Leggi 0312 visualizzazioniHow do I book a hotel?Open Hotels, search a destination and dates, choose a room rate after reading its cancellation and payment terms, add guest details, then add to cart and pay.Leggi

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04Where is my e-ticket and booking reference?After payment, the order page shows your Booking reference and e-ticket numbers once the airline issues them, and they are emailed to your contact email.11 visualizzazioni5 ott 2026 05What do I pay at the hotel?Only what is marked at the hotel on the rate, or Due at property on your booking. That amount is paid to the hotel and is not included in your KryptoMate total.10 visualizzazioni5 ott 2026 06The airline changed or cancelled my flight. What now?Check the new times against your plans, then contact support with your booking reference to ask what the airline offers: another flight or a refund.9 visualizzazioni5 ott 2026 07Where is my hotel confirmation and how does check-in work?Your order page shows the Confirmation ID, check-in and check-out times and the hotel's contact once the hotel confirms. The confirmation is also emailed to you.9 visualizzazioni5 ott 2026 08How do I cancel a hotel booking?Open the booking, go to Policies and select Cancel booking. The page shows your refund before you confirm. What you get back depends on the rate's cancellation terms.8 visualizzazioni5 ott 2026 09What name should I enter for a flight passenger?Enter each traveller's first and last name exactly as on the passport or travel document, with the right date of birth and nationality.7 visualizzazioni5 ott 2026 10What do flight fare rules, baggage and seats mean?Each fare shows its baggage, change and refund rules before you pay. Seats and extra bags are offered under Extras only where the airline sells them with that fare.5 visualizzazioni5 ott 2026 11Why does my flight fare say it has expired?Airline prices are only held for a short time. When the hold ends, search again to see the current price. The message says nothing was charged.5 visualizzazioni5 ott 2026

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Il nostro team di supporto risponde via chat e via email.

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