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Flights & hotels

Booking flights and hotels, tickets and confirmations, changes and cancellations.

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04What do flight fare rules, baggage and seats mean?Each fare shows its baggage, change and refund rules before you pay. Seats and extra bags are offered under Extras only where the airline sells them with that fare.3 visualizações5 de out. de 202605What name should I enter for a flight passenger?Enter each traveller's first and last name exactly as on the passport or travel document, with the right date of birth and nationality.3 visualizações5 de out. de 202606Why does my flight fare say it has expired?Airline prices are only held for a short time. When the hold ends, search again to see the current price. The message says nothing was charged.3 visualizações5 de out. de 202607How do I book a hotel?Open Hotels, search a destination and dates, choose a room rate after reading its cancellation and payment terms, add guest details, then add to cart and pay.2 visualizações5 de out. de 202608How do I cancel a hotel booking?Open the booking, go to Policies and select Cancel booking. The page shows your refund before you confirm. What you get back depends on the rate's cancellation terms.2 visualizações5 de out. de 202609The airline changed or cancelled my flight. What now?Check the new times against your plans, then contact support with your booking reference to ask what the airline offers: another flight or a refund.1 visualização5 de out. de 202610Where is my hotel confirmation and how does check-in work?Your order page shows the Confirmation ID, check-in and check-out times and the hotel's contact once the hotel confirms. The confirmation is also emailed to you.1 visualização5 de out. de 202611What do I pay at the hotel?Only what is marked at the hotel on the rate, or Due at property on your booking. That amount is paid to the hotel and is not included in your KryptoMate total.1 visualização5 de out. de 2026
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