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Payments

Payment methods, the payment window, and what to do when a payment goes wrong.

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0199 visualizaçõesWhich payment methods can I use?You can pay with your Mate Wallet balance, On-Chain crypto, an exchange pay option such as Binance Pay, a Web3 wallet, a Ledger, or by card for some products. Your checkout shows the ones for your order.Ler 0222 visualizaçõesAre there payment fees, and which exchange rate is used?Some payment methods add a payment fee and others add none. The fee for the method you pick is shown in your order summary before you pay, and the exact crypto amount on the payment screen.Ler 0319 visualizaçõesHow long do I have to pay?You have 30 minutes to pay, or 15 minutes with TON Connect and Tonkeeper. The countdown on the payment screen shows the time left.Ler

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04Can I pay by card or PayPal?You can pay by credit or debit card for shop products, flights, hotels, eSIMs and event tickets. Card is not available for gift cards, games or top-ups, and PayPal is not offered.16 visualizações5 de out. de 2026 05I sent less than the amount dueIf less than the full amount arrives, the payment shows Partly paid and nothing is delivered. Send the rest before the window closes, or contact support to have it credited to your Mate Wallet.12 visualizações5 de out. de 2026 06I paid but my order still shows Pending paymentPayments are confirmed automatically and the order page updates by itself. If the countdown has ended and your payment shows as sent but the order has not changed, contact support with your payment proof.11 visualizações5 de out. de 2026 07How do I pay with Bybit Pay, Gate Pay, KuCoin Pay or Crypto.com?Choose your exchange under Exchange pay at checkout, scan the QR code with that exchange's app or open the app from your phone, then check the amount and confirm.10 visualizações5 de out. de 2026 08How do I pay with a Web3 wallet, TON or Ledger?Choose your wallet at checkout, pick USDT or USDC and a network, then open the payment in your wallet and approve it. TON and Ledger payments are approved in the wallet or on the device.10 visualizações5 de out. de 2026 09What should I send support about a payment problem?Send your order number, the email used for the order, the payment method, coin and network, the transaction hash (TXID) or a screenshot of the exchange payment record, and a screenshot of what you see.9 visualizações5 de out. de 2026 10Why can I not start or complete my payment?Find the message you see at checkout below. Most are fixed by choosing another payment method, removing an unavailable item, or waiting a moment before you try again.8 visualizações5 de out. de 2026 11How do I pay On-Chain?Choose On-Chain at checkout, pick a coin and network, then send the exact amount to the address shown, on the network shown, before the countdown ends.7 visualizações5 de out. de 2026 12I sent the wrong coin or used the wrong networkA payment sent with a different coin or network than the payment screen shows is not matched to your order and may not be recoverable. Contact support with the transaction hash (TXID).7 visualizações5 de out. de 2026 13I paid twice or sent too muchAn extra or larger payment is not returned automatically. Contact support with your order number and the details of every payment, and we review it under the Refund Policy.7 visualizações5 de out. de 2026

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