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Orders & delivery

Placing an order, order statuses, where your codes are, emails and claim links.

14
01579 viewsUnderstanding Your Order Status on KryptoMateYour order page shows the order status, from Pending payment to Completed, and the payment status. Here is what each one means and what to do.Read0232 viewsHow long does delivery take?Delivery is usually instant, but it might take 0–24 hours in rare cases. Gift cards marked Delayed delivery take 2–7 business days; bookings and parcels have their own times.Read0321 viewsHow do I place an order?Add the product to your cart, select Proceed to checkout, enter your name and email if you are a guest, choose a payment method and select Pay.Read
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04Can I get a receipt or invoice for my order?Your order page is your receipt: it shows the order number, date, items, payment method and totals. The site has no invoice download; for anything more, ask support.13 views5 Oct 202605How do I buy as a guest and get back to my order?A guest order is opened with its private order link. It is the address of the page you land on after paying, and it is in the email sent when the order is delivered.8 views5 Oct 202606I paid but have not received my orderOpen your order page and read its status. Pending payment means the payment is not confirmed yet; Pending delivery means it is confirmed and your items are being prepared.8 views5 Oct 202607Where do I find my code after I pay?Your code is on your order page. Open it from Orders in your account or from the link in your order email, then select Show codes. Codes are shown for 90 days.5 views5 Oct 202608I did not get the order emailThe order email is sent when your order is delivered, not when you pay. Check spam and the address on the order; your code is on your order page either way.4 views5 Oct 202609How do I find my past orders?Sign in and open Orders. Search by product or order number, filter by type or date, and open any order to see its details and its order page.4 views5 Oct 202610Why can I not add an item to my cart?An order holds up to 10 different items, some products have a quantity limit, and flights, shop products and wholesale orders cannot share a cart with other items.2 views5 Oct 202611I entered the wrong email at checkoutThe order is still delivered to your order page. If the page is open, save its link. If you closed it, contact support with the order details and proof of payment.2 views5 Oct 202612What is a claim link and how do I use it?Some gift cards are delivered as a secure link instead of a code on the page. Select Claim your gift card on your order page, then open the link.2 views5 Oct 202613Only part of my order was deliveredAn order with several items can show Partly delivered while the rest is prepared. Your order page shows how many items are ready and the state of each one.2 views5 Oct 2026
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