Refunds & cancellations

What can be refunded, how to ask, how refunds are paid and how to cancel.

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01732 viewsUnderstanding KryptoMate's Refund PolicySales are generally final once a product is delivered. A refund can be considered when an order is not delivered, a code is invalid, or an error occurred on our side.Read 0261 viewsCan I cancel my order?An unpaid order closes by itself. A paid order may be eligible for cancellation only before it is delivered, so contact support as soon as possible.Read 0323 viewsHow do I request a refund?Contact support through the support widget or at [email protected] with your order number, what went wrong and a screenshot, within 48 hours of delivery for digital items.Read

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04How will I get my refund and how long does it take?An approved refund goes back to your original payment method, or to your Mate Wallet if you have an account. Refunds are usually completed within 0–24 hours once approved.17 views5 Oct 2026 05I bought the wrong product or region. Can I get a refund?A gift card bought for the wrong region or amount by your own selection is not refundable and cannot be exchanged. If it is not delivered yet, contact support at once.16 views5 Oct 2026 06What if I disagree with a refund decision?Contact support at [email protected] and ask for a formal review, with your ticket number and your reasons. A senior team member reviews the case independently.14 views5 Oct 2026 07I was told my order was refunded but I have not received itCheck where the refund was sent: your original payment method or, with an account, your Mate Wallet. Then contact support with your order number if it is missing.5 views5 Oct 2026

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