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Account & security

Sign up, sign in, passwords, two-factor authentication, passkeys and keeping your account safe.

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0120 viewsCan I change the email on my account?You cannot change an account email yourself in Settings. Contact support from your current email and we will help you.Read0213 viewsHow do I update my profile and addresses?Open Settings in your account. Profile holds your name, photo, phone and country; Addresses holds the shipping addresses used for shop orders.Read0312 viewsHow do I reset my password?On the log in screen select Forgot password?, enter your email, type the 6-digit code we send you, and choose a new password.Read
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04How do I save items to my wishlist?Sign in and select the heart on a gift card, game or eSIM. Saved items are listed under Wishlist in your account.11 views5 Oct 202605How do I sign out of all devices?Go to Settings, then Security, and select Sign out all under Sign out everywhere. Every browser and phone is signed out, including the one you are using.10 views5 Oct 202606I cannot log in to my accountMost sign-in problems are a wrong password, an unverified email, too many attempts, or an account that was created with Google, Apple or an exchange.9 views5 Oct 202607How do I turn on two-factor authentication (2FA)?Go to Settings, then Security, select Turn on next to Two-factor authentication, scan the QR code with an authenticator app and enter the 6-digit code.9 views5 Oct 202608How do I stay safe from scams?Treat every code like cash, pay only on the payment screen of your own order, and never share passwords, verification codes or seed phrases with anyone.9 views5 Oct 202609How do I add an email to my account?If you signed in with an exchange or a wallet, open Settings, then Profile, type your email under Add your email, and confirm the 6-digit code we send you.7 views5 Oct 202610I did not get my verification codeCheck your spam folder and the spelling of your email, then select Resend code when it becomes available. Each code works for a few minutes only.5 views5 Oct 202611How do I change my password?Go to Settings, then Security, select Change next to Password, enter your current password and choose a new one.5 views5 Oct 202612How do I create an account?Select Sign in, then Sign up, enter your name, email and a password, and confirm the 6-digit code we email you.4 views5 Oct 202613How do I log in?Select Sign in, enter your email, then your password. You can also continue with Google, Apple, Binance, Facebook or a TON wallet, or use a passkey.4 views5 Oct 2026
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