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Wallet, points & coupons

Your Mate Wallet, vouchers and Mate Balance Cards, points and coupon codes.

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0167 viewsWhat is the Mate Wallet?The Mate Wallet is a US dollar balance in your KryptoMate account. Add funds with crypto or a voucher, then use the balance to pay for orders.Read0212 viewsCan I withdraw my Mate Wallet balance?The site has no withdraw function. Your Mate Wallet balance is for purchases on KryptoMate, so add only what you plan to spend.Read0312 viewsHow do points work?You currently earn 1 point for every $1 on qualifying orders of $5 or more made while signed in. After 72 hours, points can be turned into Mate Wallet credit.Read
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04How do I use a coupon code?Sign in, go to checkout, select Add a coupon code in the order summary, type the code and select Apply before you pay.12 views5 Oct 202605How do Prize Races work?A Prize Race is a timed campaign that ranks signed-in customers by their qualifying completed orders. The Deals page shows whether a race is live, with its dates and prize.12 views5 Oct 202606How do I redeem a voucher or Mate Balance Card?Sign in, open Wallet, select Redeem voucher, paste the 12-character code and confirm. The value is added to your Mate Wallet balance.5 views5 Oct 202607How do I pay with my Mate Wallet balance?At checkout, switch on Mate Wallet. If your balance covers the order, you pay from it in one step; if not, it is used first and you pay the rest another way.4 views5 Oct 202608How do I add funds to my Mate Wallet?Open Wallet, select Add funds, enter an amount from $5 to $2,000, choose USDT or USDC and a network, and send the exact amount shown in one transfer.3 views5 Oct 202609How do I redeem my points?Open Points in your account, select Redeem for wallet credit, enter how many points to redeem and submit. Once processed, the credit appears in your Mate Wallet.2 views5 Oct 202610Why is my coupon code not working?A coupon is refused when it has expired, was already used, does not fit your order or region, or is limited to another payment method. Find your message below.2 views5 Oct 202611My wallet top-up was not creditedCheck the status of the top-up. Amount mismatch, Expired and Failed are not credited automatically: contact support with your transaction hash.1 view5 Oct 202612Why did I not get points for my order?Points are added when an order is completed, only for signed-in orders of $5 or more, and they stay pending for 72 hours before you can redeem them.1 view5 Oct 2026
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